General terms and conditions

(hereinafter referred to as "GTC")

I. Introductory Provisions

  1. Operator and Accommodation Provider:
    Business Name: Croiss-bookme s.r.o.
    Registered Office: Emanuela Podgorného 147/16, Dubina, 700 30 Ostrava, Czech Republic
    ID No. (IČO): 244 16 096
    Registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 102469
    (hereinafter referred to as the "Accommodation Provider")
  2. Guest:
    A natural or legal person who orders accommodation at the Accommodation Provider's facility (hereinafter referred to as the "Guest").
  3. These terms and conditions govern the contractual relationship between the Accommodation Provider and the Guest and are binding for all reservations of accommodation and related services.

II. Reservation and Conclusion of the Contract

  1. The Guest makes an accommodation reservation via the online booking system on the Accommodation Provider's website.
  2. When booking, the Guest has the option to select additional services, in particular ordering breakfast.
  3. The accommodation contract is concluded at the moment of delivery of the written reservation confirmation (via e-mail) from the Accommodation Provider to the Guest and payment of the price of the stay (or a deposit).

III. Price and Payment Terms

  1. Accommodation Price:
    Prices are listed in the booking system including VAT. The price includes accommodation and services specified in the reservation confirmation.
  2. Payment:
    Payment for the stay takes place online during reservation via the GoPay payment gateway. The Guest can use payment methods supported by this gateway (payment cards, online bank transfers, etc.).
  3. Local Fee:
    A local stay fee (tourist tax) is added to the accommodation price according to the generally binding decree of the town of Český Těšín. The Guest is obliged to pay this fee at the latest upon arrival, unless it was part of the total price paid online.

IV. Security Deposit

  1. The Accommodation Provider is entitled to require a refundable security deposit of CZK 5,000 per room upon arrival (Check-in).
  2. Form of Deposit: The deposit is realized in the form of a hold (pre-authorization) on the Guest's payment card or another agreed method.
  3. Purpose of the Deposit: The deposit serves to cover any potential damage to room equipment, loss of keys/cards, consumption from the minibar, or violation of accommodation rules (e.g., smoking in the room).
  4. Return of the Deposit: If no damage or outstanding payments are found upon termination of the stay (Check-out) and room inspection, the hold on the payment card will be promptly cancelled (unblocked). The actual time for the release of funds depends on the Guest's bank.

V. Accommodation Conditions

  1. Check-in and Check-out:
    • Arrival (Check-in) and departure (Check-out) times are set by agreement, or are stated in the reservation confirmation.
  2. Guest Book:
    Upon arrival, the Guest is obliged to prove their identity with a valid document (ID card, passport) for entry into the registration book (Guest Book) in accordance with the Act on Local Fees and the Act on the Residence of Foreign Nationals.
  3. House Rules:
    The Guest is obliged to observe the accommodation rules, maintain night-time quiet (usually from 10:00 PM to 6:00 AM), and handle hotel equipment with care. A strict non-smoking policy applies throughout the entire building (except for designated areas, if available).

VI. Reservation Cancellation and Cancellation Fees

The Guest has the right to withdraw from the contract. In case of reservation cancellation by the Guest, the following cancellation conditions apply:

  • Cancellation 21 or more days before arrival: Free of charge (100% refund of the amount paid).
  • Cancellation less than 21 days before arrival or No-Show: the amount paid is not refunded.

VII. Complaints

  1. The Guest has the right to complain about any deficiencies in the services provided.
  2. The complaint must be filed without delay directly with the operator/reception so that a remedy can be arranged immediately on the spot.
  3. If the defect cannot be removed, the Guest has the right to a reasonable discount on the price of the service. A record will be made regarding the complaint.

VIII. Personal Data Protection

The Accommodation Provider processes the Guest's personal data in accordance with the GDPR regulation only for the purpose of fulfilling the accommodation contract and fulfilling legal obligations (maintaining the guest book, foreign police). Data is not provided to third parties with the exception of public authorities.

IX. Final Provisions

  1. These terms and conditions are valid and effective from February 9, 2026.
  2. Relationships not governed by these conditions are governed by the Civil Code of the Czech Republic.
  3. The Accommodation Provider reserves the right to change these conditions.

Contact Details:
Phone: +420 607 859 059
E-mail: saunacafee@gmail.com
Accommodation Facility Address: Masarykovy sady 88, 737 01 Český Těšín 1, Czech Republic